Contact
Write to the desk that can answer you.
Three addresses, each read by the people who can resolve what you are asking about.
Send us a question
Pick the closest topic and it reaches the right desk. A person reads every message.
Or write to the desk directly
Your order, or a claim
Invoices, payment, pickup appointments, shipping, and anything wrong with an item. Quote your invoice number.
Selling, consigning, or buying wholesale
Applying to consign, a load in progress, a settlement question, or bulk and wholesale enquiries.
We answer in writing, and that is deliberate
We answer in writing on purpose. An emailed reply arrives with the lot number, the grade, the invoice line and the policy attached, and both of us can re-read it a week later. On questions about money and condition, that record is worth more than the speed.
What the line actually does
289-327-2499We do not offer phone support, and nobody answers buyer calls. The line routes you.
- Sellers can leave a voicemail. It becomes a tracked request and somebody works it, the same as an email.
- Suppliers and deliveries reach operations.
- On pickup days, Thursday to Saturday, a person answers for arriving and loading.
Everything else is answered in writing. Claims must be submitted in writing within the window to support@bidbossinc.ca, with your invoice number, lot number and photos. Once your Bid Boss account is open, claims are filed from your invoice in your account.
Press, partnerships, everything else: info@bidbossinc.ca
The warehouse, and how pickup runs
12 Vulcan Street, Unit 4
Etobicoke, ON M9W 1L2
Collections run for three days after each auction closes, and every slot is booked in advance so there is no queue when you arrive. The deadline is 3:00 PM on the final day. Please do not arrive without a booking: we will not have your order picked.