FREQUENTLY ASKED QUESTIONS
Answers to common operational, billing, and policy questions.
BIDDING & AUCTION RULES
Can I cancel or retract a bid?
What is a Max Bid (Proxy Bid)?
A Max Bid allows you to enter your true highest price and have the system bid automatically on your behalf, strictly up to that amount. This is the most effective way to secure items without emotional bidding during a soft close.
What is a “Soft Close” (Popcorn Bidding)?
If a bid is placed in the final 60 seconds, the clock resets to 60 seconds. This prevents sniping software and gives all bidders a fair chance. The lot only closes when bidding stops for a full minute.
Why was my account flagged or declined?
- Address mismatch between billing and card
- Fake or incomplete profile information
- Low bidder score or non-paying bidder history
Can I inspect items before bidding?
No in-person previews. We provide detailed photos and condition grades. For specific questions, use the “Contact Auctioneer” button before the auction closes.
PAYMENT & FEES
What fees are added to my winning bid?
- Hammer Price
- Buyer’s Premium
- Handling Fee (per lot)
- Applicable Taxes (HST/GST)
Can I pay with Cash or e-Transfer?
Only if pre-arranged during registration. Otherwise, the credit card on file is charged automatically after auction close.
Why do I have to show ID to pay?
For fraud prevention. High-value invoices or new accounts require government-issued ID matching the credit card name.
PICKUP & DEADLINES
When can I pick up my items?
By appointment only.
Thu–Fri: 12:00 PM – 5:00 PM
Sat: 12:00 PM – 3:00 PM
No walk-ins.
What happens if I miss pickup?
Items are forfeited without refund and your account will be banned. We do not hold items for later pickup.
Can someone else pick up my items?
New bidders: No.
Established bidders (3+ auctions): Yes, with prior email authorization.
Why was my account flagged or declined?
- Address mismatch between billing and card
- Fake or incomplete profile information
- Low bidder score or non-paying bidder history
Can I inspect items before bidding?
No in-person previews. We provide detailed photos and condition grades. For specific questions, use the “Contact Auctioneer” button before the auction closes.
SHIPPING
Can you ship my items?
Yes, if “Shipping Requested” is selected during registration. Costs are added after auction close.
How much does shipping cost?
Shipping depends on weight, size, and destination. Quotes are not available before auction close.
Do you cover US duties?
No. US buyers are responsible for all customs and brokerage fees.
RETURNS & WARRANTY
What is your return policy?
Grade A/B: 24-Hour Functional Guarantee.
Grade C/D: AS-IS, Final Sale.
What is excluded from warranty?
Cosmetic wear, packaging condition, or disclosed issues.
The box is damaged. Can I return it?
No. Packaging damage is common in liquidation inventory.
GENERAL SUPPORT
Can I call you?
Phone line is automated only. Email support@bidbossinc.ca for assistance.
Do you have public restrooms?
No. Industrial warehouse — no public facilities.
Are pets allowed?
No. Forklifts and trucks are in constant operation.